Services
Maintenance program
At H.W.Carlsen we understand the importance of keeping your bulk handling equipment and vessels running smoothly. That is why we have developed a comprehensive maintenance program designed to optimize performance, minimize downtime, and extend the lifespan of your system.
Services
Our Maintenance Program Highlights:
Customized Maintenance Plans: We know that every bulk handling system is unique, which is why we tailor our maintenance plans to suit your specific needs. Whether you require preventive maintenance, predictive maintenance, or corrective maintenance, we’ve got you covered.
Proactive Maintenance Approach: Don’t wait for problems to arise. Our proactive maintenance approach helps identify potential issues before they escalate (industry 4.0 approved), saving you time and money in the long run.
Experienced Technicians: Our team of skilled technicians are highly trained and experienced in maintaining a wide range of bulk handling equipment and systems. Rest assured, your systems are in capable hands.
Regular Inspections and Assessments: We conduct regular (yearly) inspections and assessments to ensure that your equipment is operating at peak efficiency. If any issues are identified, we’ll work quickly to address them and minimize disruptions to your operations.
Priority Response: As a member of our maintenance program (Service Level Agreement (SLA)), you will receive priority response in the event of an emergency. Our goal is to get your equipment back up and running as soon as possible, minimizing any impact on your business. Most of the time this can be done remotely by our (LOMS) Lion Operating Management System.
Transparent Reporting: We believe in transparency every step of the way. You will receive detailed reports on the maintenance activities performed, as well as recommendations for future improvements.
Cost-Effective Solutions: Our maintenance program is designed to be cost-effective, helping you maximize the value of your investment.
Service
Maintenance program
We aim to be the first-choice service provider for ship owners, ship and terminal operators and shipbuilders, machine and system owners. We provide the maritime transportation and offshore and cement industries with service solutions and products improving safety, performance and cost efficiency of material handling equipment. Our service network, staffed by specialists, respond rapidly to customer’s needs. We supply original H.W.Carlsen, KINTEC, Ruyter Offshore and KOVAKO spare parts and repair services on a planned schedule, on demand or on an emergency basis. The service offices are assisting in different projects by organising product training, handling spare parts and giving support in technical issues, among other things.
Assigned project leader
A Lion / H.W.Carlsen project leader is the key person responsible for your project objectives. He or she is the customer representative who determines and implements the exact needs of the customer. Our project leaders also have good knowledge of the industry. Each customer has a dedicated project leader assigned to them until the project is completed.
Skilled engineers
Our skilled electrical and mechanical engineers are highly trained and experienced in maintaining a wide range of bulk handling equipment and systems. Next, bulk handling operating companies worldwide seek to ensure that everyone traveling to the working site or shipyard has completed an appropriate emergency training course first.
Emergency services
Clients of H.W.Carlsen receive a special phone number. This phone number gives access to our emergency hotline, which is permanently reachable, 24/7. When one of our systems requires immediate service or when verbal assistance on operating the system is requested, this phone number can be dialed. When your vessel is equipped with a non-Carlsen system, we can also provide immediate assistance.